We take pride in delivering an incredible experience by paying customers the exact value they were quoted online. Offers are benchmarked against current retail and wholesale values. Payment is fast, and the entire process can be completed in as little as 48 hours. There is no haggling or negotiations and payment is guaranteed to you and your lienholder (if applicable).

At Janex Auto, we pride ourselves on providing firm offers online. In some cases where undisclosed damage or discrepancies from the condition option selected are discovered during inspection, it can have an impact on your offer. To ensure fairness and accuracy, we offer three condition options for evaluating your car: excellent, good, and poor. Choosing the excellent condition indicates a car with no imperfections, both inside and out. The good condition allows for normal wear without major cosmetic issues. Opting for the poor condition implies the presence of several cosmetic problems that would require repair.

We also take into consideration the accuracy of the accident claims provided compared to the Carfax history. If there are discrepancies between the two, it may result in a deduction from the initial offer.

If you’re not sure about whether damage on your vehicle might change your offer, simply take a few pictures and send them to john@janexauto.com, we’ll let you know if there is an adjustment required. In any case, if you’re not happy with an adjustment made, you can walk away without penalty at any point in the Janex Auto.

Although we will accept any drivable car on trade, there are certain vehicles we are unable to purchase at this time. It could be out of our price range or it could be a vehicle we are not able to sell on our website. Certain vehicles that have costly repairs or extensive damage we are also unable to purchase.

If you have a loan on the car that you’re selling, Janex Auto will pay off the loan and deduct it from the value of our offer. Loans can take up to 3 weeks to be processed, depending on the lender.

Instant payment is available 9 am – 4 pm, Monday – Friday via e-transfer for most financial institutions. All other payments are made via electronic funds transfer (EFT) and are usually deposited by the next day, although some may take up to three business days depending on your financial institution. You will also have a binding Bill of Sale signed by yourself and Janex Auto, a confirmation lien amount to be paid off (if applicable), and the remaining amount to be deposited in your bank account. If applicable, payment can take up to 3 weeks to the lien holder.

Yes, we allow a 1,000-km variance in mileage with no change to your offer. If you have a larger variance, please submit a new appraisal or simply go to your Janex Auto dashboard to edit the details of your original appraisal.